I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?
In this case, the bike or components are usually subject to import charges such as customs duties and import sales tax. If you send the bike within the warranty period, we pay all applicable taxes and import charges. Outside the warranty period, we will charge you for the costs incurred.
If you are returning goods from a non-EU country to a Canyon Service Centre within the EU, it is possible to get duty-free clearance under the following conditions only:
The original export of the goods took place within the last three years.
You can provide evidence for the original export (proof of export, or an export receipt or invoice with customs stamp).
The goods are returned from the original country of delivery.
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.