Contact Canyon

You’ll find plenty of information about common Canyon issues on this page. You can also contact us directly.

Contact Us

Spare parts
Spare parts
Find a Canyon spare part
Our spare parts finder is all you need to find the exact Canyon engineered spare part.
  • Find the right spare part
    Our spare parts finder is all you need to find the exact Canyon engineered spare part.
    Go to spare parts finder
  • Change or cancel my order
    If something about your order has changed, let us know here.
    Go to change order
  • Track my order
    Up to date status information about your order and details of the delivery.
    Go to track my order
  • Return my bike
    Information explaining how to return your bike and pack it for pick-up.
    Go to returns
  • Crash replacement
    Crashed your bike? Original owner? We can help you with a discounted replacement frame.
    Go to crash replacement

Contact Us

Looking for the fastest way to have all your questions answered?
Monday - Friday 9:00 - 11:00 & 14:00 - 16:00
Contact Form
See below


Canyon Factory Service
Wingepark 16
3110 Rotselaar
Opening hours: Monday - Saturday, 9:00 - 12:00 & 13:00 - 17:00

Do you have questions about inspection and repair?

You will find all important information here.

Attach images or files

You can help us to better understand your issue by attaching up to 6 images/files. Please note that files should not exceed 10 MB and must be one of the following types: gif, png, jpg, jpeg, tiff.

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News and stories
News and stories
We cover some of the hottest topics in the world of road, gravel, mountain biking and urban and fitness cycling today.

Plus, inside knowledge about our bikes, products and everything about Canyon.
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