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Buying Advice + -
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All
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Sizes
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Quality
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Showroom
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Bikes & More
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Bike models + -
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All
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Road
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MTB
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E-Bike
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Gravel
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City & Trekking
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WMN
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-
-
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Order & Payment + -
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All
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Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
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All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
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Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
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-
-
-
Returns & Refunds + -
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All
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Return process
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Right of return
-
Showroom return
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-
-
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Complaints & claims + -
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All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
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-
-
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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All payment-related information can be found on our Payment page.
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There are 3 probable reasons:
- Your bank has not yet authorised 3D Secure 2 authentication*
- On your order, the credit card security check failed
- The payment exceeds your credit card limit
In all cases, please contact your bank for further assistance.
Please note: For all credit card payments, data is exchanged using the 3D Secure 2 authentication procedure, to comply with the *PSD2 (Payment Services Directive 2) payment regulation compulsory in Germany.
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Unfortunately, it is not possible to redeem one or more gift cards in combination with the payment methods prepayment, cash on delivery, JobRad, Financing, and Cyclescheme.
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You can easily check the remaining balance of your voucher here.
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When you buy a voucher from us online, you can top it up with between €25 and €1000. You'll receive an email with the activated voucher as a PDF. the voucher can be redeemed straight away and it is valid for 4 years. During the checkout process, you can use up to 5 vouchers on one order. Simply enter the code and the corresponding PIN on the website (both are printed on the voucher). Please note: you cannot use a voucher to pay for a purchase you've already made. So always make sure to redeem the voucher when making your purchase, using the 'Redeem' button at checkout.
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You will then receive one or all of the vouchers you paid with as a digital gift card(s) with the redeemed value sent to you by email. If you return only part of the order, you will receive the corresponding amount of the voucher value back. If you paid with another payment method in combination with the gift card, you will first be refunded on the new voucher (up to the maximum amount of the old voucher) and then the remainder will be refunded onto the other payment method.
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A Canyon gift card basically works the same as cash. If you lose it or it gets stolen, unfortunately we can't replace it.
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You can buy digital voucher cards directly here on our website. Physical voucher cards are available in our showroom in Koblenz.
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There can be a few reasons for this:
- the voucher has already been redeemed
- the voucher code or pin has been entered incorrectly
- the voucher amount is still reserved because it has already been entered and redeemed once in the last 45 minutes, but the purchase has not been finalised. Please try again in one hour
- the voucher has expired
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It is not possible to buy or redeem gift cards as a company and corporate customer.
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