Canyon | SERVICE & SUPPORT | Inspection & Repairs

personal data

First Name

LAST NAME

Street

postal code

City

Country

Bike & contact information

Model name

Customer number

Day time telephone

When can we best reach you (Time)?

Alternative telephone

E-Mail

Type of service required

Already know which services you require? Then please select one of the 3 categories below:
First inspection (Up to 6 months after purchase date 42 GBP / 49,90 €, later see annual inspection)
Annual inspection (hardtail 67.90 GBP/ 79,90 €, full suspension bike 76.50 GBP / 89,90 €, road bike 60 GBP/ 69,90 €, Urban 49.99 GBP/ 69,99 €, Speedmax 150 GBP/149,85 €)
Safety check (33,50 GBP / 39,95 €)

Suspension

The servicing of suspension parts can be added to every service order at an additional charge.
Fork maintenance (67,90 GBP - 119,90 GBP / 79,90 € - 139,90 € depending on manufacturer and model).

Shock absorber maintenance (50 GBP- 109,90 GBP/ 59,90 €- 124,90 € depending on manufacturer and model). Shapeshifter Gas Spring Service (59.90 €) Note: As an alternative we can send you a refurbished, fully functioning gas spring to install yourself at home to get you back riding even quicker.

Please note: The prices stated do not cover transport and material costs.

Describe any faults or symptoms briefly and precisely. You have 750 characters available. We require this information in order to be able to select the best possible workshop service for you in advance and make your bike ready to ride again as soon as possible.

Upload photos

We ask customers to only send photos on the return form if their bike has been damaged through shipping. Please include images with other enquiries if they will assist understanding.

Payment method

Please select your preferred payment method. by cash on delivery (only available in Germany) Cash payment Bank Transfer

Cost approval

You can save time if you authorise us to make repairs within a limited cost range without contacting you first.

Shipping

Would you like to bring your bike back to us or send it by post? I would like to personally bring my bike back to Canyon I would like to send my bike back via post (only possible in Germany)

We will discuss your inquiry with you before processing it. This choice is only applicable in cases where your bike requires maintenance in our workshop.

Collection

How would you like to collect your bike?

I would like to collect my bike from Canyon, please send me an appointment

I would like my bike to be returned via post

Inspection & Repair

Please fill out all orange marked fields and shorten the text if necessary.