Crash Replacement

What is Crash Replacement?
In the unfortunate case of a crash or accidental impact, forces exerted on the frame or components can lead to structural failure.
Crash Replacement allows you to replace damaged Canyon branded parts such as your frame, fork or components at a reduced cost. We can even swap everything over and service your bike.
Crash replacement is a voluntary service provided by Canyon to help replace damaged parts after an accident. It isn’t available for third party components and we cannot guarantee there will always be replacement parts available in identical colours.
How does Crash Replacement work?
- Send us a description of the damage, photos and your contact details using the form. You may need to send your bike to our workshop for a detailed inspection.
- Our team will check everything over and get back to you with a quote to replace any damaged parts.
- Once confirmed, we will order the replacement parts. Any damaged parts being replaced become property of Canyon and will need to be sent to us before the order can be processed.
- For smaller components like seatposts and stems we might ask you to dispose of the damaged items and send us proof before the replacements are dispatched.
- Our workshop can also provide you with a quote to swap the damaged parts and service your bike.
Crash Replacement eligibility
- Crash Replacement is available to the original owner only and cannot be transferred. It can be used once within 3 years of the purchase date.
- Crash Replacement is a like for like service. It is not possible to swap between models or sizes.
- The replacement pricing cannot be used alongside any other discounts or offers.
- Crash replacement is not available to insurance companies or for insurance claims.
- Crash replacement is dependent on your shipping location and availability of parts.
Replacement pricing
Get a personalised crash replacement quote using your bike’s serial number
Crash Replacement price finder
or if you don't know your serial number, you can find your bike below
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Mountain bikes*
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Replacement Price in NZD Year 1 - Year 3 Dude CF 1670 NZD Exceed SL 1570 NZD Exceed SLX 2220 NZD Exceed CFR 2780 NZD Grand Canyon AL 300 NZD Grand Canyon SL 520 NZD Grand Canyon AL SLX 560 NZD Grand Canyon AL SLX WMN 700 NZD Grand Canyon:ON 1300 NZD Lux World Cup CF 2780 NZD Lux World Cup CFR 4440 NZD Lux CF 2780 NZD Lux CF SLX 3150 NZD Lux Trail CF 2780 NZD Lux Trail CFR 4070 NZD Neuron AL (all models) 1200 NZD Neuron CF SL 2220 NZD Neuron CF SLX 2220 NZD Neuron:ON 2220 NZD Neuron:ON CF 4630 NZD Sender AL 2220 NZD Sender CF 3150 NZD Sender CFR 3330 NZD Spectral AL/ 125 AL 2040 NZD Spectral CF/ 125 CF/ CF KIS 3330 NZD Spectral CFR 4070 NZD Spectral:ON CF 3330 NZD Spectral:ON CFR 5000 NZD Spectral Young Hero 1850 NZD Stoic 560 NZD Stitched CFR 2220 NZD Fork for Stitched CFR 560 NZD Stitched 360 560 NZD Stitched 720 1850 NZD Strive AL 1670 NZD Strive CF 2410 NZD Strive CFR 3150 NZD Strive:ON 3890 NZD Torque AL 1670 NZD Torque CF 2410 NZD Torque:ON 2220 NZD Torque:ON CF 4070 NZD
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Road and gravel bikes*
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Replacement Price in NZD Year 1 - Year 3 Fork for Aeroad CF SL/ CF SL Disc 560 NZD Fork for Aeroad CF SLX Disc/ CFR Disc 650 NZD Fork for Endurace AL/ AL Disc 300 NZD Fork for Endurace CF/ CF SL/ CF SL Disc 370 NZD Fork for Endurace CF SLX/ CF SLX Disc 440 NZD Fork for Endurace CFR 560 NZD Fork for Endurace:ON 560 NZD Fork for Ultimate CF SL/ CF SL Disc 560 NZD Fork for Ultimate CF SLX/ CF SLX Disc 560 NZD Fork for Ultimate CFR 740 NZD Fork for Grail AL/ CF SL/ CF SLX 370 NZD Fork for Grail (Gen 2) CF SL/ CF SLX 460 NZD Fork for Grail CFR (Gen 2) 560 NZD Fork for Grail:ON 460 NZD Fork for Grizl AL/ CF SL/ CF SLX 370 NZD Fork for Inflite AL SLX/ CF SL/ CF SLX 440 NZD Fork for Inflite CFR 650 NZD Fork for Speedmax CF Disc 560 NZD Fork for Speedmax CF SLX/ CFR Disc 740 NZD Aeroad CFR 2960 NZD Aeroad CF SLX/ CF SLX Disc 2410 NZD Aeroad CF SL/ CF SL Disc 1670 NZD Endurace CFR 2780 NZD Endurace CF SLX Disc 2220 NZD Endurace CF SL Disc 1670 NZD Endurace CF 1390 NZD Endurace AL/ AL Disc 460 NZD Endurace:ON 930 NZD Grail CF SLX 2220 NZD Grail CF SL 1670 NZD Grail AL 410 NZD Grail CFR (Gen 2) 2590 NZD Grail CF SLX (Gen 2) 2040 NZD Grail CF SL (Gen 2) 2040 NZD Grail:ON 2590 NZD Cockpit for Grail CF SL/ SLX 560 NZD Grizl CF SLX 2220 NZD Grizl CF SL 1670 NZD Grizl AL 560 NZD Grizl:ON 2590 NZD Inflite CFR 3330 NZD Inflite CF SLX 2220 NZD Inflite CF SL 1670 NZD Inflite AL 560 NZD Speedmax CF Disc 2220 NZD Speedmax CF SLX 3330 NZD Speedmax CFR Disc 4070 NZD Speedmax CFR TT Disc 3700 NZD Speedmax Track On Request Ultimate CF SL/ CF SL Disc 1850 NZD Ultimate CF SLX/ CF SLX Disc 2410 NZD Ultimate CF EVO 3330 NZD Ultimate CFR 4070 NZD
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Fitness bikes*
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Replacement Price in NZD Year 1 - Year 3 Fork for Roadlite AL 260 NZD Fork for Roadlite SL/ CF 300 NZD Fork for Roadlite:ON 280 NZD Fork for Pathlite:ON SL 460 NZD Roadlite AL 370 NZD Roadlite SL 520 NZD Roadlite CF 1200 NZD Roadlite:ON 930 NZD Pathlite 310 NZD Pathlite SL 460 NZD Pathlite:ON 1110 NZD Pathlite:ON SL 1110 NZD Pathlite:ON SUV 1390 NZD
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Urban bikes*
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Replacement Price in NZD Year 1 - Year 3 Fork for Commuter Sport 5.0 170 NZD Fork for Commuter 3.0/4.0/5.0/6.0 (MY18 and older) 260 NZD Fork for Commuter (Sport) 7.0/8.0 370 NZD Fork for Commuter:ON 370 NZD Commuter 3.0/4.0 300 NZD Commuter (Sport) 5.0/6.0 520 NZD Commuter (Sport) 7.0/8.0 960 NZD Commuter:ON 930 NZD Fork for Precede:ON 460 NZD Precede:ON CF 2410 NZD Precede:ON AL/ AL ST 1200 NZD
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Components*
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Saving (%) Year 1 - Year 3 Seatpost -40 % Stem -40 % Handlebar -40 % Cockpit -40 % Canyon Wheels -40 %
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*To fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the broken parts being replaced. Crash Replacement cannot be combined with other discount offers.