Safety notice - Speedmax CF with V21 Aerostem
On this page you’ll find information on the current safety notice for the Speedmax CF fitted with the V21 Aerostem. Follow all instructions outlined in this safety notice, including stopping use of your bike immediately.
We’ll continually update this page with the latest processes and information. We recommend adding this page to your bookmarks and checking it regularly.
This page was updated on: 4th February 2025 and the repair process is now underway.
Contents
Bikes affected
- Speedmax CF (R41 / R073) fitted with V21 Aerostem
Understanding the issue
We have discovered a safety issue in the fork steerer tube of the Canyon Speedmax CF fitted with the V21 Aerostem.
It is possible that after a severe impact or high load situation, like hitting a pothole at speed, the fork steerer tube could crack or break.
This could lead to the cockpit becoming detached and cause a loss of control and potential injury to the user.
Solution and repair details
Booking a repair
To have your bike inspected and repaired, you will need to contact a trusted professional mechanic and book an appointment with them.
We will send the repair kit to you from mid December onwards. We are dispatching the repair kits as soon as they arrive with us, and we expect every customer to receive theirs by the end of January. The kit will include any tools or supplies the mechanic will need. We will share a link with you with instructions to forward to your preferred mechanic.
The cost of the inspection and the repair will be covered by Canyon. We will credit you 100 EUR (or the equivalent in your local currency) to cover the cost of the inspection and repair.
Order a repair kit and receive your credit by filling in the form below.
FAQ
We have notified the respective market surveillance authorities of this situation and intend to work with them to provide you with the highest level of service and safety.
