Who is responsible for handling taxes and customs duties when shipping to a non-EU country, and are there any considerations to keep in mind?

When importing the goods into the destination country, it is your responsibility to have the goods pass customs clearance. The amount of taxes and customs duties to be paid varies from country to country and depending on the type and value of the goods. Different countries also have different customs regulations. This means we cannot say how high customs duties and local taxes will be on a specific order.

Our shipping partners for non-EU deliveries are UPS and DHL Freight. Normally, they take care of the entire customs clearance process for you. In this case, you can just pay any fees directly to them. If UPS or DHL Freight do not offer this service in your chosen delivery country, you must import the goods yourself. For more information, please contact your local customs office.

Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.
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