Safety notice - Speedmax CF with V21 Aerostem
On this page you’ll find information on the current safety notice for the Speedmax CF fitted with the V21 Aerostem. Follow all instructions outlined in this safety notice, including stopping use of your bike immediately.
We’ll continually update this page with the latest processes and information. We recommend adding this page to your bookmarks and checking it regularly.
This page was updated on: 4th February 2025 and the repair process is now underway.
內容
Bikes affected
- Speedmax CF (R41 / R073) fitted with V21 Aerostem
Understanding the issue
We have discovered a safety issue in the fork steerer tube of the Canyon Speedmax CF fitted with the V21 Aerostem.
It is possible that after a severe impact or high load situation, like hitting a pothole at speed, the fork steerer tube could crack or break.
This could lead to the cockpit becoming detached and cause a loss of control and potential injury to the user.
Solution and repair details
Booking a repair
若要進行自行車檢查與維修，您需要聯絡您信任的專業技師並向對方預約。
我們將自 12 月中旬起把維修套件寄送給您。我們會在維修套件抵達我們手上後立即出貨，並預期每位客戶都能在 1 月底前收到。套件將包含技師所需的任何工具或耗材。我們會提供您一個連結，內含操作指示，方便您轉寄給您偏好的技師。
檢查與維修的費用將由 Canyon 承擔。我們將提供您新台幣 3,680 元的補助，以支付檢查與維修費用。
請填寫下方表單，以訂購維修套件並取得補助款。
FAQ
We have notified the respective market surveillance authorities of this situation and intend to work with them to provide you with the highest level of service and safety.
