FAQ & Support Articles

1) Estimated Sales Tax on Bike
All prices displayed on our website in CAD, are exclusive sales tax (GST, PST, HST). Sales tax calculation is depending on your location of residency and based on the price of goods, plus shipping and packaging and including import duties. At check-out you pay the net price to Canyon, but will be informed about the estimated sales tax for your bike order, which is due to UPS on delivery of your bike and gear products.

2) Estimated Import Duty on Bike
All bikes imported into the Canadian country are subject to a 13% import duty charge. Duty calculation is based on the price of goods, plus shipping and packaging. Import duty charges for accessories differentiate depending on the product group (see “Estimated Import Duty on Accessories”). At check-out you pay the net price to Canyon, but will be informed about the estimated import duty charge for your bike order, which is due to UPS on delivery of your bike and gear products.

3) Estimated Import Duty on Gear
All prices for gear products on our website in CAD, are exclusive local Canadian sales tax and import duties. Sales tax calculation is depending on your location of residency and based on the price of goods, plus shipping and packaging and including import duties. At check-out you pay the net price to Canyon, additional import duty charges and local sales tax are due to UPS on delivery. See the table below for more information on import duty rates for different product groups.

Product Group // Import Duty Rate
Pedals 0.00%
Bottle Cage 0.00%
Fender-Set 0.00%
Tubes 0.00%
Derailleur Hanger 0.00%
Service Parts 0.00%
Bike Computer 5.50%
Bikestand 6.50%
Bells 6.50%
Chain Lube 6.50%
Bottles 6.50%
Locks 6.50%
Computer Mounts 6.50%
Tools 7.00%
Helmets 8.50%
Caps 12.50%
Shoes 16.00%
Jerseys 18.00%
Socks 18.00%
T-Shirts 18.00%
Bib-Shorts 18.00%
Gloves 18.00%
Neck Tube 18.00%

4) Customs clearance fee
Depending on the products and number of products ordered, a customs clearance fee may be charged. For more information, please contact UPS for bikes and accessories.

5) Estimated charges upon Delivery
At the time of delivery, you will receive an invoice with VAT and customs clearance duties, to be paid directly to UPS. See example below.

6) Shipping costs
For more information on shipping costs, see shipping information.

In order to receive a refund on taxes and import duties paid, you will need several documents. Please have the following documents on hand:

- UPS Tracking Number
- Delivery notice
- UPS invoice
- Canyon invoice

Please use the return process for your refund and keep all the relevant paperwork.

- Request the return process via MyAccount or customer service.
- Canyon will send you the Waybill and commercial invoice. Please keep all documents.
- Securely package the bike in the Bike Guard for transport and apply the shipping label to the Bike Guard.
- Drop the Bike Guard off at a UPS location or have it picked up. You can reach the UPS pick-up service via 1800-PICK-UPS.
- You will then receive several documents that you will need in order to get import duties and taxes refunded.
- A customer service representative will request several documents from CBSA. It can take 3–5 work days for these to arrive.
- The documents will be e-mailed to you in PDF format. Most information is already entered, and you only need to sign the document.
- Send the signed document to the CBSA address found on the UPS Cover Page. Include the following documents:
> All UPS paperwork
> Proof of payment of Duty/GST/Tax
> UPS invoice that you got when the bike came to Canada
> Incoming UPS Tracking number
> Outgoing UPS Tracking number
> Proof of Payment from Canyon
> Proof of Refund from Canyon
- All documents must be sent to CBSA via Canada Post using the address provided by UPS. Then, it takes 3–4 weeks for CBSA to send your refund.