Canyon Delivery Service by Velofix

What is Canyon Delivery Service by Velofix?

As pioneers of the direct-to-consumer distribution model, Canyon has demonstrated for years that riders worldwide can expect the highest levels of service and quality when purchasing online. From opening their Bike Guard, they merely undertake a series of straightforward steps to assemble their new Canyon to make it ready-to-ride within just 15 minutes.

Canyon Service by Velofix, North America’s largest fleet of mobile bike shops, is an alternate white-glove option available for customers who desire additional personal assistance. A velofix professional mechanic comes directly to your home or office at the date and time you prefer to deliver the bike, build it up, conduct a basic bike fit, and service your bike in a fully equipped mobile bike shop.

Returning a product

You will receive a full refund for products returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of a used product in good condition as described above. Refunds and credits are issued promptly upon receipt of your return by our Returns Department. Call or chat with one of our representatives in our Customer Service Department at (833) 226-9661 if you need assistance.

Returns shipping address

Please contact our Service Center for returns. We will generate and send you a return label. Print your label, tape it to the outside of your return package, and drop it off at a FedEx Office at your convenience, or prepare it for the agreed pickup, as applicable.

Without a Return Label - Ship your return to this address:

Canyon Bicycles USA, Inc.
C/O Seko Logistics
15702 Cypress Ave.
Chino, CA 91708

Please allow 3–5 business days to process a return after it arrives at our distribution center. You will receive an email confirmation when your return is received.

Product warranties and warranty returns

Canyon offers a limited warranty and crash replacement program for Canyon bikes purchased from Canyon Bicycles USA. For more information, please see our Limited Warranty for bicycles and other warranty terms stated in our Terms & Conditions.