Before submitting a refund request make sure you read and understand the following points.

• In order for a refund to be approved, we need the export stamp of one of the listed countries: DE; DK; BE or NL.
• For orders shipped to the Netherlands you need to follow a different procedure. Contact our local office for more information.
• You cannot be refunded for shipping costs.
• Canyon cannot provide pre-filled customs forms.

This applies to countries listed above. Once you have received your order, you will need to visit the customs office of the last country you visit before leaving the EU border.

You will need official stamped confirmation of the below with proof of date and location.

• Customs clearance of the exported goods listed on your Canyon receipt.
• The residence address on your receipt matches your passport or equivalent ID.

Return the original invoice to Canyon along with your customs stamp and the details of the bank account you want to receive the refund. Be sure to make copies for your own records. The refund will be processed after the 30-day return period has expired.

Return to:

Canyon Bicycles GmbH
Abt. Auftragsbearbeitung
Karl-Tesche-Str. 12
56073 Koblenz
Germany

If you live in a non-EU country and want to return with goods purchased from Canyon, you can claim a VAT refund. The goods can only be considered as exported if they are carried in your own personal luggage and have not been sent with a postal company, shipping agent or similar.

• When placing your order, the billing address must be in your country of residence.
• The delivery address must be different.
• You must be able to prove the goods were exported before the end of the third calendar month after delivery.

We work with Global Blue for VAT refund on goods purchased or collected from our showroom. If you’ve placed an online order for collection in person, you’ll need to enter an official non-EU residential address as stated on your passport or official ID.

Once you are registered, follow the steps below

• Step 1 - When you collect the order, you need to ask for a receipt, a tax free cheque and a postage paid envelope.
• Step 2- Send your receipt, cheque, and valid customs stamp to Global Blue.
• Step 3 - You will be refunded to the account you specified.
Register with Global Blue

If you are sending your bike to us for servicing within the warranty period, we cover all import charges. If the bike is out of warranty, you will be charged the customs duties and import sales tax.

If the bike is being returned to a Canyon Service Centre within the EU, it’s possible to get duty-free clearance if you meet the following criteria.

• The bike was delivered outside the EU in the last three years.
• You have proof of the original export (export receipt or invoice with customs stamp).
• The bike is being shipped from the same country it was delivered to.

If you live in Switzerland and want to pick your bike up from the showroom in Koblenz, you’ll need to register with Global Blue. This is a ‘cross-border’ service that entitles you to a full VAT refund on your purchase. VAT can only be refunded if you follow this process. This is a voluntary service and no legal claim exists to this service.

• Step 1 - When you collect your bike, you’ll be given a receipt, a tax free cheque and a postage paid envelope.
• Step 2 - Send your receipt, cheque, and valid customs stamp to Global Blue.
• Step 3 - After 4 to 6 weeks you will be refunded to the account or credit card specified.
Register with Global Blue