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FAQ & Support Articles
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126
items
FAQ & Support Articles
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
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All
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News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
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Showroom
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Support Articles
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Using the Canyon Perfect Positioning System (PPS), you can determine your ideal frame size based on your body measurements. All you need to do is look for your perfect bike on the site and then follow the instructions to find your Canyon size. Learn more about PPS and Canyon's sizing here.
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For an optimal size recommendation, we recommend consulting our Perfect Position System (PPS). Also, bicycle measurements may be found in the geometry and dimensions section of individual product pages.
Generally, Canyon road bicycles measure as follows:
3XS - 47cm
2XS - 48/49cm
XS - 50/52cm
S - 54cm
M - 56cm
L - 58cm
XL - 60/62cm
2XL - 63/64cm
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Canyon measures its integrated cockpit stem length from the center of the steerer tube to the base of the handlebar. This stem measurement appears in our geometry charts online. For a more traditional stem-length measurement, add 10 millimeters (one centimeter) to the integrated cockpit stem length. For example, an integrated cockpit stem with a measurement of 90 millimeters will measure out as a 100 millimeter traditional stem.
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First, verify that both frame size can achieve your required seat height. If so, then you can pick between the sizes according to your riding style and personal preference: The bike with the smaller frame will be lower and shorter, giving you a more compact position on the bike. The bike will be nimble, agile, and more lively underneath you. If you choose the larger frame, you will be more stretched over the bike because it will be longer and higher. This results in a more stable ride and more speed when riding in a straight line.
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In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.
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In this article you will learn about the dimensions and weights of the different Bike Guards. Click on "View more" to read the whole article.
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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There are multiple ways to try out our bikes.
Visit the Canyon.Home in Carlsbad, California
If you visit the Canyon.Home in Carlsbad, you can ride our latest bikes and get expert buying advice from the Canyon Crew. No appointment is needed. For more information, see the Canyon.Home page.
Meet us at various North-American events
We are present at many North-American bike events. For an overview of events where you can get to know us and our bikes, see the Event page.
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Information about Canyon.Home may be found on our Canyon.Home page.
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At our Canyon.Home, we do have a fleet of demo bicycles that are available for test rides. However, these actual bicycles may not be immediately purchased.
For a new version of the demo bicycle, these are available on our In-stock Bikes page. Then, we will ship a new bicycle directly to your preferred shipping location.
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The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
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The total weight of rider, kit and bike is 120kg (265lbs). This is quite high for any bike, especially cross-country race bikes.
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The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
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The total weight of rider, kit and bike is 120kg (265lbs). This is quite high for any bike, especially cross-country race bikes.
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Once you have selected a specific model on our website, you can check the availability of each size and color, including current estimated delivery dates, by clicking ‘Buy’. Bikes available ‘From stock’ will be shipped within a few working days. If the bike you were looking for is sold out please get in touch with our service center and one of our experts will be happy to help you find the right alternative. Contact Us
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Canyon has three different types of carbon-fiber used with frames and forks: CF SL, CF SLX, and EVO.
CF SL represents a balance between strength and weight. This is a carbon-fiber frame, and fork, with a compliance-focused carbon-fiber layup. This produces a comfortable ride feel.
CF SLX represents the next step in carbon fiber, building on CF SL. This is a professional-level carbon-fiber frame, and fork, with high-modulus carbon fibers at the head tube and bottom bracket. This creates a stiff, highly responsive ride feel.
CF SLX frames are about 140 grams lighter than CF SL frames, while CF SLX forks are about 75 grams lighter than CF SL forks.
Beyond CF SL and CF SLX, EVO is Canyon’s pinnacle of carbon-fiber technology, utilizing ultra-high modulus and ultra-high tension carbon fibers. This produces a heightened stiffness-to-weight ratio. EVO frames are about 140 grams lighter than CF SLX frames, while EVO forks are about 40 grams lighter than CF SLX forks. This is the pinnacle of cycling engineering.
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Only 17 kg: this is a super-light e-city bike.
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All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. This applies to stems, handlebars, cockpits, seatposts, cranksets and crank lengths, wheelsets, etc.
For Canyon engineered stems, handlebars, cockpits, and seatposts, please see the Gear section of our website for aftermarket purchase. Any non-Canyon parts may be purchased from a non-Canyon supplier.
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Yes! The Grail’s all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.
Of course, if you have to leave your Grail locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.
Shop bike locks
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It only takes 5 minutes using our Perfect Positioning System (PPS) tool.
Just enter your key measurements, and we’ll tell you your frame size. The system uses data we’ve collected over many years of online sizing to give you results you can trust.
For complete peace of mind – if you order your bike and it doesn’t feel right, you can return it fuss-free for any reason within 30 days of receipt.
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Once an order is placed, we are not able to edit order information. If a delivery address needs to be updated, this may be requested with FedEx, our lone shipper.
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Yes.
The Pathlite:ON is approved for Croozer trailers. Here you can find the necessary axle.
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Around 22/23 kg. Thanks to the extra power of the Bosch motor, the bike is still lightning-fast up climbs.
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We ship E-Bikes to Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom. Please note that we only offer E-Bike servicing to people living in these countries. If you import your bike into another country (e.g. when moving house), we cannot send replacement E-Bike parts to you or collect your E-Bike for servicing.
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A bicycle displaying “coming soon” is supported with incoming inventory, which will be available for purchase online once it arrives. Shortly after a bicycle sells out, a “get notified” button will be added to the product page. This will allow you to sign up for an email notification, which will notify you once it, or a similar model, is made available for purchase. We do not process pre-orders, prior to stock posting online. While Canyon strives for complete accuracy, availability is subject to change.
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The warranty for all Aeroad, Ultimate, Endurace, Grail, Inflite, Speedmax, and Exceed bikes from all model years cover usage on most turbo trainers.
This article contains a full breakdown of all what trainers you can use and how to use them, and information and advice on what to do if you own a different Canyon bike model. Click on "View more" to read the whole article.
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In this article you will find out which maximum tyre width is allowed for your Canyon. Click on "View more" to read the whole article.
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Quick Start Guide Grail Cockpit
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