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FAQ & Support Articles
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Support Articles
Guarantee & Warranty
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All
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Buying Advice + -
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All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
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-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
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All
-
Return process
-
Right of return
-
Showroom return
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-
-
-
Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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-
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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Support Articles
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Canyon's warranty is only valid for Canyon engineered products. If you have a warranty claim for a component from another manufacturer, contact the manufacturer directly. Additional information for non-Canyon manufacturers may be found here.
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No. Both warranty and crash-replacement policies only apply to the original owner of a Canyon bicycle. These policies do not transfer.
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For the warranty of a Canyon engineered product (frame, rigid fork, stem, handlebar, cockpit, seatpost, etc.), Canyon covers all costs associated with the warranty process. Canyon covers all shipping, labor, and part costs.
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You can find detailed information on the range of services covered by the Canyon warranty on the Warranty page.
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For the warranty of non-Canyon parts, we will yield to the original manufacturer’s warranty. Please refer to warranty information from Fox and RockShox.
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