Shipping Information
It’s vital that your order reaches you quickly and safely. When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. And to ensure that your bike arrives in top condition, we have developed our own custom Bike Guard box to keep everything well protected. On this page, you will find extensive information on shipping and delivery.
Most orders will be fulfilled and transferred to our logistics partners within 1-3 business days as fulfillment times may vary if an order is held for address confirmation or payment authorization.
All our packages are fully insured during transport. In order to ensure that your awesome bike gets safely delivered to you and no one else, we have requested that FedEx deliver only to the person named on your order. The person named on the order should be prepared to show photo ID that indicates they are at least 21 years old. We know you’re going to love your Canyon bike and we appreciate your support of this security procedure.
Any missing items will be delivered to you subsequently and free of charge. Please keep your Bike Guard for at least 30 days in case you need to return the bike. You can use it again in the future for safe transport of your bike when you travel.
After we have transferred your parcel to our shipping partners, you can expect the following delivery times:
Delivery times
| average delivery time* | |
|---|---|
| Ground | 5-15** business days |
| Express | 3-5 business days |
*Please note that FedEx does not deliver on weekends or holidays. All packages require a signature to be released. We are unable to deliver to APO, FPO or P.O. Boxes. Ground shipping is not available to Alaska, Hawaii, or Puerto Rico.
**Based on current potential delays with FedEx, note that delivery times may be faster.
For customization orders (e-bike battery size upgrade), standard processing times of 3-5 days are required.
Select a shipping method to see the available methods and applicable costs for shipping and packing.
| Express Shipping | |
|---|---|
| shipping of bicycles: | US$649.00 |
| shipping of bike frames or bike cases: | US$90.00 |
| shipping of e-bikes: | - |
| shipping of bicycle accessories: | US$24.99 |
Canyon does not ship e-bikes to Alaska, Hawaii, or Puerto Rico.
| Express Shipping | |
|---|---|
| shipping of bicycles: | US$199.00 |
| shipping of bike frames or bike cases: | US$90.00 |
| shipping of e-bikes: | - |
| shipping of bicycle accessories: | US$24.99 |
Canyon does not ship e-bikes via express shipping.
| FedEx Ground | |
|---|---|
| shipping of bicycles: | US$99.00 |
| shipping of bike frames or bike cases: | US$75.00 |
| shipping of e-bikes: | US$150.00 |
| shipping of bicycle accessories: | US$14.99 |
| Canyon Delivery Service by velofix | |
|---|---|
| shipping of bicycles: | US$228 |
| shipping of bike frames or bike cases: | - |
| shipping of e-bikes: | US$399.99 |
| shipping of bicycle accessories: | - |
Logistics partners
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We ship via FedEx according to our current shipment and delivery options. Any missing items will be delivered to you subsequently and free of charge. All our packages are fully insured during transport. -
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Canyon partners with velofix to offer a convenient Mobile Bike Shop experience. Have your bike delivered to your home or office. The goal is to offer a premium delivery service that gives you more time to do what you love... RIDE!
Learn more
Shipping insurance and claims
Every delivery we send is insured during the shipping process. When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with a confirmation of your damage report. When you return your order, enclose this confirmation and a copy of your receipt together with the goods in the original packaging. Before returning the package to us, please contact us by phone so that we can discuss the procedure with you.
Frequently Asked Questions
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Has my bike shipped?
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Why is my tracking number not showing movement?
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Is Canyon experiencing shipping delays?
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What can I do about a delayed shipment?
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Are expedited shipping services affected by these delays?
