Disclaimer: The bike shops are not affiliated with Canyon and do not stock Canyon-specific spare parts. They are only open to working on all bike brands. For specific questions about your Canyon bike, contact Canyon Service.
Gone flat? Derailleurs need adjusting? Canyon can help point you in the right direction. Canyon does not require you to take the bike to any specific bike shop for service, nor do you have to ship it back to Canyon for work. Instead, we have partnered with bikerepair.com, who has compiled a list of bike shops by zip code who are more than happy to offer you excellent service for any of your mechanical needs.
Velofix
Canyon has also partnered with Velofix, the mobile bike shop service that comes to you. Simply check out their website, see if Velofix is operating in your area, then schedule service with Velofix. Velofix charges fair rates for good work, and saves you time through home visits.
Warranty and Guarantee
What’s part of the warranty, what’s part of the 30-day guarantee, and what’s on me? All new products sold through our website come with the Canyon Warranty and 30 day home trial. Smaller things like general wear and tear and standard maintenance are not included in the warranty.
Accidents happen- it’s an unpleasant facet of cycling. No matter, if your Canyon has experienced crash damage, please reach out to our tech team, and read more about our crash replacement policies and programs here.
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Home Delivery
We ship directly to your door. Canyon bikes are designed to be assembled hassle free in minutes, all necessary tools are included.
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Canyon Experts
We're here for you. The best bike experts work right here at Canyon. Call, email, or chat with us and get your questions answered.
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Financing Available
Flexible financing from Affirm lets you choose the payment plan that works best for you with no late fees.
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30 Day Home Trial
We're confident that your new Canyon will exceed expectations. If not, we'll take it back within 30 days and pay shipping both ways.
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