Shipping Information

JULY 2020

SHIPPING UPDATE

Canyon is processing orders on schedule. However, the increased shipping demand nationwide has caused delays in tracking updates from Fedex and some delays in shipping hubs. Please read the FAQs below for more information on how your order might be affected.

Frequently Asked Questions

It’s vital that your order reaches you quickly and safely. When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. And to ensure that your bike arrives in top condition, we have developed our own custom Bike Guard box to keep everything well protected. On this page, you will find extensive information on shipping and delivery.

Most orders will be fulfilled and transferred to our logistics partners within 1-3 business days as fulfillment times may vary if an order is held for address confirmation or payment authorization.” Any missing items will be delivered to you subsequently and free of charge. All our packages are fully insured during transport. Please keep your Bike Guard for at least 30 days in case you need to return the bike. You can use it again in the future for safe transport of your bike when you travel.

Logistics partners

Canyon Fedex

We ship via FedEx according to our current shipment and delivery options. Any missing items will be delivered to you subsequently and free of charge. All our packages are fully insured during transport.
Canyon Velofix

Canyon partners with velofix to offer a convenient Mobile Bike Shop experience. Have your bike delivered to your home or office. The goal is to offer a premium delivery service that gives you more time to do what you love... RIDE!

Learn more
Delivery times

After we have transferred your parcel to our shipping partners, you can expect the following delivery times:


Delivery times

average delivery time*
Ground 5-15** business days
Express 3-5 business days


*Please note that FedEx does not deliver on weekends or holidays. All packages require a signature to be released. We are unable to deliver to APO, FPO or P.O. Boxes. Ground shipping is not available to Alaska, Hawaii, or Puerto Rico.

**Based on current potential delays with FedEx, note that delivery times may be faster.

Cutoff ship times are 12pm Pacific Standard Time for express shipments, and 1pm Pacific Standard Time for standard shipments (ground).


Shipping cost calculator

Choose your country to see the applicable costs for shipping and packing.

Express Shipping
shipping of bicycle accessories: US$24.99
shipping of bicycles: US$649.00
shipping of bike frames or bike cases: US$90.00
Express Shipping
shipping of bicycle accessories: US$24.99
shipping of bicycles: US$199.00
shipping of bike frames or bike cases: US$90.00
FedEx Ground
shipping of bicycle accessories: US$14.99
shipping of bicycles: US$99.00
shipping of bike frames or bike cases: US$75.00
Canyon Delivery Service by velofix
shipping of bicycle accessories: -
shipping of bicycles: US$184
shipping of bike frames or bike cases: -

Shipping insurance and claims

Every delivery we send is insured during the shipping process. When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with a confirmation of your damage report. When you return your order, enclose this confirmation and a copy of your receipt together with the goods in the original packaging. Before returning the package to us, please contact us by phone so that we can discuss the procedure with you.

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