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Our annual inventory and stock take takes place from Saturday 28.09.13 to Tuesday 01.10.2013. This is an important activity for Canyon as we take stock of all of our 2013 models before the full 2014 range goes on sale and we appreciate your understanding during this time.
On Saturday, 28.09. our Showroom in Koblenz will be open from 9 – 13h. On Monday 30.09. and Tuesday 01.10. our Showroom and Workshop in Koblenz will be closed. Our Showroom will be open again on Wednesday 02.10.
During this period you will be able to place your order as usual on the Canyon website. There may however, be delays in processing orders and sending out order confirmations. During this period the shipping of bikes from our factory in Koblenz will be on hold. In addition, we will not be able to accept any returns of cycles or components.
Please also note that after the inventory has been completed there may be further delays in the processing and shipping of orders due to a backlog that may have built up during the previous week.
Our hotline is available as usual in case you should have any further questions.
We apologize for any inconvenience caused.
The Canyon Team