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Our Servicecenter is available today from 08:00. You can reach us on +49 261 40 4000 or send us an e-mail.

SERVICE CENTER:Workshop, Guarantee and Co.

Maintenance, Repair

The Service Forms give you the opportunity to send us specific information on your Canyon before servicing work is carried out. This allows us to determine any necessary work that needs to be done in advance, thereby reducing waiting times for you, the customer.

The Service center will contact you to discuss any necessary work that needs to be carried out on your bike. Please note that when you send us the Service Form this does not constitute a contract and any repair work cannot be carried out until this has been agreed with Canyon.

Personal data
Type of service required
You already know which services you require? Then please select one of the 3 categories below:
The servicing of suspension parts can be added to every service order at an additional charge.

Please note: The prices stated do not cover transport and material costs.

Faults and Symptoms
Describe any faults or symptoms briefly and precisely. You have 750 characters available. We require this information in order to be able to select the best possible workshop service for you in advance and make your bike ready to ride again as soon as possible.

max. 750 characters

Upload photos
So that we can understand your problem better, you can send us photos of your damaged bike. You can adjust or enlarge the photos after you have uploaded them.
Cost approval
You can save time if you authorize us to make repairs within a limited cost range without contacting you first.

Pure Cycling.