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Our Servicecenter is available today from 08:00. You can reach us on +49 261 40 4000 or send us an e-mail.
Whether you’re travelling or sending your bike in for a service, the Canyon Bike Guard is sturdy and can be used several times. It is of course necessary that you retain all the packaging material with the Bike Guard.
1. You will need this packaging material in order to pack your bike correctly. Picture 1
2. Unscrew the pedals and remove them.
3. Release the front quick release and remove the front wheel from the fork. Picture 2
5. Push the plastic pad spacer between the brake pads. Picture 5
6. Now remove the rear wheel. In order to do this you’ll need to slacken the quick release. Picture 6
TIP: Before removing the rear wheel, shift the chain onto the smallest chainring and the smallest sprocket on the cassette. Then the chain is under a minimum of tension allowing you to remove the wheel much more comfortably.
8. Push the plastic pad spacer between the brake pads on the rear wheel. Picture 9
9. Position the wooden plank between the drop outs and tighten it with the rear quick release. The wooden plank serves as a spacer and provides stability when the bike is inside the Bike Guard. Picture 10
10. Now wrap the protective foam around the chain stays and secure it with adhesive tape. Picture 11
WARNING: Do not wrap the chain with adhesive tape. The chain must remain slack.
11. Wrap the cassette in foam and secure it with adhesive tape. Picture 12
12. Slacken the quick release and remove the seat post together with the saddle. Picture 13
13. Now disassemble the handlebar. To do this, slacken the bolts of the stem face plate using the Canyon Torque Wrench. Picture 14
14. Retighten the stem front plate so it doesn’t fall off and get lost.
15. The handlebar should now be hanging down loosely by the shift cables and brake lines. Now wrap the handlebar in bubble wrap and secure it with adhesive tape. Picture 15
WARNING: Twist the handlebar as little as possible since this could damage the shift cables and brake lines.
16. Deflate the fork with the shock pump and compress the fork so that it will fit inside the Bike Guard in terms of height. Picture 16
17. Deflate the shock with the shock pump (if your bike is fitted with one) and compress it.
18. The bike is now ready to be packed into the Bike Guard. In order to do this you’ll need to prepare the box. Place the two cardboard inner supports into the Bike Guard as shown in the picture.
19. Now place the bike in the Bike Guard as shown in the pictures.
20. First pack the rear wheel, then the front wheel as shown in the picture. The cassette, which is packed in protective foam, is positioned between the seat and chain stays of the rear triangle. Picture 17
21. Now place the accessories box in the Bike Guard and fold the flap with the recess for the seat post and the exterior flap of the Bike Guard inwards. Picture 18
23. Now pad the top tube with protective foam rolls. Picture 21
24. Push the middle cardboard support down into the Bike Guard in such a way that the wheels sit exactly in the relevant recesses. Picture 22
25. Now fold the flap on the Bike Guard in such a way that the stem fits snugly into the recess. Picture 23
26. Now close the Bike Guard completely and push the flaps into their respective recesses and secure the top cover of the Bike Guard with strong adhesive tape. Picture 24
Always wear protective goggles and protective gloves.