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TOPICS
faq
 

How do I measure my height?

What you need: spirit level, ruler and a helper.
 
IMPORTANT! Make these measurements without shoes.
 
1) Stand up straight against a wall.
 
2) Place the spirit level on your head ensuring that you keep it horizontal.
 
3) Measure the distance from the lower edge of the spirit level to the floor.
 
4) Record this distance. This is your height.

What happens after I place the order?

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
 
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

Magura recalls Durin race forks. How do I get my replacement fork?

Magura is recalling a number of Durin Race forks MD 80R and MD 100R. Durin Marathon and Durin SL versions are not affected by this recall. You can check online if your model is affected by the recall at here Should your fork be one of those which is affected, then please stop riding the bike immediately, otherwise serious accidents can occur. During the recall the lower legs will be exchanged. Following the modification the fork is roadworthy again.
 
You can send the fork directly to Magura at:
 
Fa. Magura - Stichwort: Rückruf Durin
Stuttgarter Str. 48
72574 Bad Urach
Germany
 
Alternatively, please send the complete bike or disassembled fork to us here at Canyon. Following consultation with us you will then receive a return note free of charge
 
If you have any further questions, please don't hesitate to contact us.

Why do I have to record my body measurements? What happens with this data?

All necessary body data and the correct measuring procedure are requested by our PPS system. Since we sell our bikes directly to you, the Canyon call centre is the most important interface between you and us: Competent, passionate riders advise you with bike fit regarding your targeted application, your body size as well as your personal ergonomic needs. With the Canyon Perfect Positioning system we can determine from your body measurements, which frame size you need.
With the Canyon Perfect Positioning system we can determine from your body measurements, which frame size you need.
 
Since we sell our bikes directly to you, the Canyon call centre is the most important interface between you and us: Competent, passionate riders advise on you what bike is best suited to your targeted application, your body size and personal ergonomic needs.

What payment methods can I use?

Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
 
Cash card:
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
 
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.

How long do I have to wait for a repair of my Bike?

Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.

Why isn't there a headset cap on my Ultimate CF/AL fork steerer?

We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
 
Headset caps are available in our accessories domain.

Do I need to make an appointment for an inspection?

If you wish to hand in your bike personally for an inspection, then please make an appointment with us in advance before you do so. As a general rule, it is possible to collect a bike on the same day as the service if an appointment was made in advance. However, please note that this is only possible if there are no defective parts which must be returned to the manufacturer.
 
Otherwise you can send your bike directly to us without making an appointment. You can find out how long the handling time will be from our service staff at our Service Hotline or on site here at Canyon. Please note that longer handling times can result when goods are returned to the manufacturer.

How do I measure my torso length?

What you need to measure your torso length:
You need: A spirit level, ruler and a helper
 
1) Wedge the spirit level between your legs as you did when you measured your inseam, keeping your torso straight.
 
2) Then measure the distance from the upper edge of the spirit level to the base of the neck (at the breastbone) ensuring that the spirit level is kept in a horizontal position during the whole measurement.
 
3) Record this distance. This is your torso length.

Can I buy a Canyon bike immediately in the shop in Koblenz?

All Canyon bikes are assembled, adjusted and test ridden to order. You’ll receive written confirmation after we have received your order and we will inform you immediately as soon as your assembled bike is available for collection.

Pure Cycling.