Canyon eliminates "doorstep duty" with new all-in pricing model for Canadian customers

Up until now Canadian customers buying Canyon bikes received an unwanted gift from the delivery driver: an invoice for import duties. While this was clearly communicated in the check-out at Canyon.com, it certainly interrupted the excitement of a new bike delivery. But as of today, Canyon’s transition to a Delivered Duty Paid (DDP) model, means that the price you see is the price you pay. 

With this so-called “doorstep duty” removed, Canyon’s pricing has become more transparent, and a major friction point for Canyon Canadian customers has been solved. 

Following the announcement in 2025 of Canyon’s first market manager for Canada, several service and logistics options have been unlocked, including this transition towards a DDP model or all-in pricing model of importing goods.  

This allows Canyon to act as the official importer, handling the heavy lifting of customs and brokerage. For the rider, this means the price seen at checkout is the final price paid. No surprise invoices, no courier fees at the door – just a bike ready to hit the road or trails. 

Costs now included by Canyon during the Canadian checkout phase include import duties, local sales tax (GST/HST) and shipping charges for delivery from its German assembly facility directly to the customer’s front door.

Canyon Canada market manager David Cathcart: “By bringing in this price transparency we are reducing barriers to Canadian customers looking to purchase Canyon bikes. This is just one of the measures we’re bringing in to provide better support and servicing for Canadian riders.”

The Canadian market is seen as having significant growth potential for Canyon. It was one of the territories that organically attracted Canyon purchases without direct after-sales support being offered in the country.

With the start of Canyon’s active market management in Canada, customers can expect further barriers to purchase being removed, an expanded portfolio including the introduction of e-MTB and a greater emphasis being placed on market growth activities in the coming period.

Canyon has recently announced an expanded network of Authorized Service Partners (ASPs) nationally and is rolling out Collect & Ride – through these partners for assembly and handover.