Why is my voucher code not accepted?
There can be a few reasons for this:
- the voucher has already been redeemed
- the voucher code or pin has been entered incorrectly
- the voucher amount is still reserved because it has already been entered and redeemed once in the last 45 minutes, but the purchase has not been finalised. Please try again in one hour
- the voucher has expired
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.