Contact Us

We're here to help! From questions about bikes to filing a warranty claim, our experts have you covered.

At this time we are experiencing an extremely high volume of inquiries. Response time can take up to 10-15 days and all inquiries will be handled in the order in which they are received. 



Mon-Fri 6am – 5pm PST
Contact form
See below


Canyon Bicycles US
5600 Avenida Encinas, Suite 180
Carlsbad, CA 92008

Do you have questions about the warranty at Canyon?

The important hints and information can be found here.

Please briefly describe the incident. If the safety or integrity of your bike is compromised, we ask that you not ride it until it is safe.

To process your request, we require the following images:
1. Complete bike, taken from the driveside.
2. Serial number (This is located at the bottom bracket with a QR Barcode).
3. Impacted area(s), which is (are) in question.

Attach images or files

You can help us to better understand your issue by attaching up to 6 images/files. Please note that files should not exceed 10 MB and must be one of the following types: gif, png, jpg, jpeg, tiff.

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Please also note our Data Protection Statement when using our contact form.
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