Contact us

We're here to help! From questions about bikes to filing a warranty claim, our experts have you covered.

For customers who purchased from a 3rd party retailer, please register your product by selecting “All other questions” from the drop-down and completing the form to initiate the process.

CUSTOMER SERVICE (PHONE & CHAT)

(833) 226-9661

Hours (PST):
Monday: 7:00am - 3:00pm
Tuesday: 7:00am - 3:00pm
Wednesday: 7:00am - 1:00pm
Thursday: 7:00am - 3:00pm
Friday: 7:00am - 1:00pm
Saturday: Closed
Sunday: Closed

CANYON SHOWROOM

5600 Avenida Encinas, Suite 180 /Carlsbad, CA 92008

Store Hours:
Monday: Closed
Tuesday: 10:00am - 5:00pm
Wednesday: 10:00am - 5:00pm
Thursday: 10:00am - 5:00pm
Friday: 10:00am - 5:00pm
Saturday: 10:00am - 5:00pm
Sunday: Closed

Contact form

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Do you have questions about inspection and repair?

You will find all important information here.

Do I have to have my bike serviced by Canyon?

We recommend your Canyon be serviced by a local, professional mechanic or our service partner, Velofix. Canyon Bicycles USA does not have official service centers. You should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.

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Do I have to have my bike serviced by Canyon?

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