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FAQ & Support Articles
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Support Articles
Complaints & claims
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All
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Buying Advice + -
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All
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Sizes
-
Quality
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Showroom
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Bikes & More
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Bike models + -
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All
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Road
-
MTB
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E-Bike
-
Gravel
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City & Trekking
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WMN
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-
Order & Payment + -
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All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
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-
-
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Returns & Refunds + -
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All
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Return process
-
Right of return
-
Showroom return
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Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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-
-
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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Support Articles
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Canyon's warranty is only valid for Canyon engineered products. If you have a warranty claim for a component from another manufacturer, contact the manufacturer directly. Additional information for non-Canyon manufacturers may be found here.
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No. Both warranty and crash-replacement policies only apply to the original owner of a Canyon bicycle. These policies do not transfer.
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For the warranty of a Canyon engineered product (frame, rigid fork, stem, handlebar, cockpit, seatpost, etc.), Canyon covers all costs associated with the warranty process. Canyon covers all shipping, labor, and part costs.
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You can find detailed information on the range of services covered by the Canyon warranty on the Warranty page.
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For the warranty of non-Canyon parts, we will yield to the original manufacturer’s warranty. Please refer to warranty information from Fox and RockShox.
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We recommend your Canyon be serviced by a local, professional mechanic or our service partner, Velofix. Canyon Bicycles USA does not have official service centers. You should always have your suspension fork and shock serviced by the manufacturer themselves. Please observe the manufacturer's instructions. The warranty on forks and shocks only remains valid if they are serviced at the specified maintenance intervals.
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In this article you can find out which Canyon bikes are equipped with which kind of bottom bracket. Click on "View more" to read the whole article.
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This article explains how to change shift cables on mountain bikes when shifting inside and outside. Click on "View more" to read the whole article.
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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.
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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.
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In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.
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In this article, you'll learn how to keep your mountain bike well maintained and ready to ride. We'll explain how to adjust the headset, adjust the gears and lubricate the chain. Click on "View more" to read the whole article.
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In this article you will learn how to install and remove the rear wheel on a Shimano Shadow Plus or SRAM Type 2. Click on "View more" to read the whole article.
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In this article you will learn what you have to consider when storing your Canyon. We'll explain how to prepare your bike for winter storage. Click on "View more" to read the whole article.
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This article describes what you need to keep in mind when you transport your Canyon bike by car. Click on "View more" to read the whole article.
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