Warranty & Crash Replacement

It’s important to us that your bike is always in good condition, and that you remain completely satisfied with it. However, if issues should arise, you have a 6-year warranty on our frames, Canyon-engineered components, and forks for racing bikes, triathlon bikes and commuter bikes.

Warranty
  • Warranty 6 Years
  • 6 years from date of purchase
  • Only for the first owner
  • Only for material and processing defects which already existed on delivery
  • On all Canyon-manufactured parts (frame, road bike fork, cockpit, etc.)



Register your warranty request in 4 steps
  • Register your warranty request by clicking the button below.

    Upload a photo of your receipt.
  • After checking and approving your request, we will send you a shipping label or arrange the return with FedEx.
  • Pack your bike securely in the Bike Guard (or repack your accessories) and stick the return label on the package or hand it over to FedEx.
  • As soon as we have checked your bike, we will discuss the next steps with you.


Please note:
  • If you damaged your bike in a crash, please report the damage, including pictures, using the ‘Crash replacement’ form. More information.
  • The damaged item must always be sent to us for inspection.
  • In our reboxing videos you can see how to securely store your bike in the Bike Guard for return shipment (see below).
  • Warranty: if you have problems with DT Swiss, Fox, Mavic, Reynolds, SRAM and Shimano components, the manufacturers offer servicing directly to customers. More information.
  • Warranty: If the item to be replaced is no longer available in the original colour, you will receive a different colour or an upgrade to the successor model.
  • For additional warranty information please visit Terms and Conditions.
Crash Replacement
  • In the event of an accident or severe crash, the high forces exerted on the frame and the fork can lead to structural failure during subsequent use. With our Crash Replacement program we offer the original purchaser the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three (3) years after the original date of purchase. You’ll receive the same or a similar frame from our current product range (without add-on parts such as seat post, front derailleur or stem).
  • The Canyon Crash Replacement Service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.
  • Canyon Bicycles USA will not incur shipping or labor costs associated with our Crash Replacement Service. For the Crash Replacement of a non-Canyon part we will yield to the original manufacturer's Crash Replacement Policies.
  • In order to claim the Crash Replacement Service, please contact our service hotline by phone or email.
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