Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
 
Cash card:
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
 
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.

Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible.
 
We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible.
 
The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
 
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

Shipping costs within Germany are 19,60 Euro. Shipping to Austria and most other EU-states currently costs 38,40.
There is an additional charge for the Bikeguard box. This is always added so that your premium-quality bike is optimally protected during shipping. A detailed list of shipping and packing charges is available at our Website

Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.

In addition to the legal requirements we voluntarily offer a 6 year warranty on this year's frames and forks for racing and triathlon bikes as well as on mountainbike frames (with the exception of bearing assemblies and suspension forks). Our warranty is valid from the date of purchase and is non-transferable. Paintwork defects are not covered by the warranty. We reserve the right to repair defective frames or forks or to replace them with an equivalent later model. This is the restriction of any warranty claim. Further costs such as assembly, transport etc. are not covered by the warranty.
 

Damage caused by incorrect use, neglect, insufficient care and maintenance, crash, excessive load, modifications to frame or fork or the fitting or modification of additional products are all excluded from the warranty. Damage caused by jumps or other excessive loads is also not covered by the warranty.
 
All other components are covered by the standard 2 year manufacturer's warranty.

Our Canyon racing bike frames are verified and approved up to a maximum weight of 120kg.
However, this limit can vary depending on the choice of components and their individual weight limits.

The cost of the first inspection is €69,90 for a racing bike, €79,90 for an MTB hardtail and €89,90 for an MTB fullsuspension bike. Upon shipment of your new bike you’ll receive a coupon for our 50 point inspection for the special price of €49,90. You can redeem this offer within the first 6 months starting from the date of purchase.
If you wish to ship your bike back to us, you need to send your bike to Canyon. After inspection, we send your bike back. More information about the shipping costs outside Germany can be found in our Shipping Terms.

Our service staff will be pleased to help you. Please discuss all procedures, complaints or repair concerns with the staff at our service hotline. Our hotline is available from Monday to Friday 9 a.m. to 6p.m. on +49 (0) 261 404000 or by fax at +49 (0) 261 40400 50. The workshop service point is open Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 3 p.m. You can also send our workshop staff an e-mail at werkstatt@canyon.com. Please note that we can only reimburse invoices from other workshops after prior consultation with us.

How to measure your arm length:
Things you need: Tape measure, a dowel and a helper
 
Let your right arm hang down loosely and reach over with your left hand to grasp your shoulder blade over the shoulder bone (same point you used for the shoulder width).
 
1) Find this point with the left hand.
 
2) Make a fist and grab the dowel with your right hand thereby simulating the grip on the handlebar.
 
3) Hold your right arm out laterally.
 
4) Rotate your fist until the dowel points upwards.
 
5) Measure from the outermost shoulder bone (marked by your left hand) to the centre of the dowel.
 
6) Record this distance. This is your arm length.