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Please contact our Servicecenter. We are available today until 19:00 CET: +49 261 40 4000
Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.
The bike and its components, apart from wearing parts, are covered by a two-year warranty. The paintwork and anodising is also covered by a two-year warranty. Wearing parts include the bearings, cables, cable sheaths, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, handles and handlebar taper, springs and seals. These components are covered by a 90-day warranty. In addition to this statutory warranty we also provide a voluntary guarantee for a total of
6 years on this year's frames and forks on racer and triathlon bikes and on mountain bike frames (apart from bearings and suspension struts). Our guarantee starts from the date of purchase and is only valid for the initial owner of the bike. Damage to the paintwork is not covered. We reserve the right to repair defective frames or forks or to replace them with a corresponding successor model. The guarantee only covers the above, other costs such as assembly, transport, etc. are not covered.
Damage caused by incorrect or unintended use, such as negligence (lack of care and maintenance), falls, overloads and modifications to the frame or fork or by the installation and modification of additional components is not covered by the guarantee. The guarantee also does not cover jumps or excessive stress of other types.
Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.
This is possible as long as your local dealer offers this service. If you wish to register a complaint about accessories such as from Magura or Manitou you can do so by taking your original Canyon invoice to your local dealer. Alternatively you can also send the components straight to the relevant service centre: Rock Shox, Sram, Avid = Sport Import, Industriestrasse 39, 26188 Edewecht, phone: 04405/92800, www.sportimport.de FOX= Toxoholics, Hauptstrasse 200, 66976 Rodalben, phone: 06331/258160
Canyon sells its bikes directly and exclusively over the Canyon web site, Canyon catalogs and the shop in Koblenz. By direct sale we can offer our bikes with a substantial price advantage and without compromises in quality or service. Our trained staff and the PPS system provide for an optimal consultation and size selection.
If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
Since the reasons for noises at the wheel can be misleading, we ask you to send your complete bike to us. Contact our Service Hotline on +49 (0) 261 40 4000 before sending your bike as we might be able to offer some tips over the phone that can help fix the problem.
Please note: The inseam is not the length of a step but the distance from the ground up into the crotch!
How to measure your inseam: Things you need: A spirit level, ruler and a helper
You require: A spirit level, tape measure and a helper.
Make the measurement without shoes and wearing shorts.
1) Stand up straight against a wall, stretching yours legs as far apart as the breadth of your shoulders.
If you have a spirit level, then you don't need a wall.
2) Take a spirit level and wedge it between your legs.
3) Using both hands, pull up the spirit level firmly into your crotch. Try to reproduce the pressure of sitting on a saddle while holding the spirit level horizontally.
4) Measure the distance from the upper edge of the spirit level to the ground.
5) Record this distance. This is your inseam.
All suspension struts are covered by a two-year manufacturer's warranty. This does not cover wearing parts such as lubricants, bushes and seals.
Shipping costs within Germany are 19,60 Euro. Shipping to Austria and most other EU-states currently costs 38,40.
There is an additional charge for the Bikeguard box. This is always added so that your premium-quality bike is optimally protected during shipping. A detailed list of shipping and packing charges is available at our Website