Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.

Due to the dimensions of our "BikeGuard" (125 x 84 x 30 cm) this is considered bulky goods. We require your full address, as well as the address of the nearest international airport to you. As soon as we have received all the relevant details from you, we can then send you a quotation for the shipping costs.
 
Please get in touch with our Service Hotline on +49 (0) 261 40 4000 if you require any further information.

Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible.
 
We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible.
 
The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.

Unfortunately, this is not possible. Canyon Mountain bikes are designed as race machines with short chain stays and the sporty frame geometry doesn't leave enough space for a child seat. It also is not possible to fit a conventional child seat due to the cable routing of the front derailleur. For these reasons we are unable to approve our bikes for use with a child seat.
 
Saddle bags also can't be fixed to our MTBs due to the rear triangles which are designed to achieve optimum stiffness. Saddle bags which can be fixed to the seat post may be used on our MTBs. However, a maximum weight of 12 kg should not be exceeded. In the case of carbon fibre seat posts saddle bags should not be fitted due to the thin-walled material.

In addition to the legal requirements we voluntarily offer a 6 year warranty on this year's frames and forks for racing and triathlon bikes as well as on mountainbike frames (with the exception of bearing assemblies and suspension forks). Our warranty is valid from the date of purchase and is non-transferable. Paintwork defects are not covered by the warranty. We reserve the right to repair defective frames or forks or to replace them with an equivalent later model. This is the restriction of any warranty claim. Further costs such as assembly, transport etc. are not covered by the warranty.
 

Damage caused by incorrect use, neglect, insufficient care and maintenance, crash, excessive load, modifications to frame or fork or the fitting or modification of additional products are all excluded from the warranty. Damage caused by jumps or other excessive loads is also not covered by the warranty.
 
All other components are covered by the standard 2 year manufacturer's warranty.

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
 
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

Return note:
We offer you the possibility to send packages back to us via return note. You can request one from our Service Hotline. We charge shipping costs for those packages which are sent to us carriage forward, as we offer shipping via return note.
 
Please note:
Return notes can only be used within Germany. In the case of returns from abroad please get in touch with our Service Hotline to discuss how to proceed further.

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
 
Headset caps are available in our accessories domain.

Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
 
Cash card:
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
 
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.