Unfortunately, we do not ship to your country.

Our Servicecenter is available again tomorrow from 08:00. Send us an e-mail.
TOPICS
faq
 

How long are the suspension struts and dampers covered by a warranty?

All suspension struts are covered by a two-year manufacturer's warranty. This does not cover wearing parts such as lubricants, bushes and seals.

When is a modification of handlebar width necessary or advisable?

After receipt of your body data we examine the dimensions and this results in an appropriate size bike for you. If your data is outside our parameters, we recommend that you change to another handlebar width that fits your riding style. The costs of a handlebar exchange amounts to 20€.
 
The most relevant body measurement for a suitable handlebar width is your shoulder width. After your PPS data has been received, it is checked and compared with standard Canyon specifications.
 
If your data deviates from our normal parameters, we recommend that you change to another handlebar width in order to achieve your ideal position on the bike.
 
A handlebar exchange currently costs 20€.
 
Our staff in the call centre will be pleased to help you should you require any further information.

Why isn't there a headset cap on my Ultimate CF/AL fork steerer?

We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
 
Headset caps are available in our accessories domain.

Can I still ride my „Smolik Motivation Race SL” fork from 2005 and 2006?

Quality control has top priority at Canyon. In the event that an error creeps into the production process, Canyon is both open and honest with its customers and attempts to rectify the problem as quickly as possible.
 
This is how it happened with the Smolik forks “Motivation Race SL” in 2005 and 2006. The wall thickness of the delivered forks was too thin. Canyon reacted to the problem swiftly: A worldwide recall was started and all customers were able to send in their bikes free of charge and then received a new and safer fork.
 
Customers who still have a Smolik “Motivation Race SL” on their bikes should stop riding their bikes immediately and contact our Service Center staff on +49 (0) 261 40 4000. If it emerges that the bike is fitted with one of the defective forks, then Canyon will still make the exchange free of charge.

How do I measure my inseam?

Please note: The inseam is not the length of a step but the distance from the ground up into the crotch!
 
How to measure your inseam: Things you need: A spirit level, ruler and a helper
You require: A spirit level, tape measure and a helper.
Make the measurement without shoes and wearing shorts.
 
1) Stand up straight against a wall, stretching yours legs as far apart as the breadth of your shoulders.
If you have a spirit level, then you don't need a wall.
 
2) Take a spirit level and wedge it between your legs.
 
3) Using both hands, pull up the spirit level firmly into your crotch. Try to reproduce the pressure of sitting on a saddle while holding the spirit level horizontally.
 
4) Measure the distance from the upper edge of the spirit level to the ground.
 
5) Record this distance. This is your inseam.

What happens after I place the order?

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
 
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

How do I measure my height?

What you need: spirit level, ruler and a helper.
 
IMPORTANT! Make these measurements without shoes.
 
1) Stand up straight against a wall.
 
2) Place the spirit level on your head ensuring that you keep it horizontal.
 
3) Measure the distance from the lower edge of the spirit level to the floor.
 
4) Record this distance. This is your height.

How long does the warranty for the paintwork last?

We give a statutory 2 year warranty on frame paintwork excluding damage caused by external forces or chemical-based detergents.

What payment methods can I use?

Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
 
Cash card:
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
 
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.

Can I get a Canyon with different components or different color?

Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible.
 
We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible.
 
The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.

Pure Cycling.