Unfortunately, we do not ship to your country.

see our shipping destinations

We are available again on Monday from 08:00. Send us an e-mail.

SERVICE CENTER:Workshop, Guarantee and Co.

Exchange, return

The Service Forms give you the opportunity to send us specific information on your Canyon before servicing work is carried out. This allows us to determine any necessary work that needs to be done in advance, thereby reducing waiting times for you, the customer.

The Service center will contact you to discuss any necessary work that needs to be carried out on your bike. Please note that when you send us the Service Form this does not constitute a contract and any repair work cannot be carried out until this has been agreed with Canyon.

Date of invoice
When exactly did you purchase your bike?
Personal data

Dear customer, We do not yet deliver bikes to the US, Canada and Australia. Once we have a clear timeline we will communicate this in the media. Please check our website regularly for new information.

Reasons for your enquiry
Please briefly and precisely describe why you want to return or exchange your bike. You have 750 characters available.

max. 750 characters

Upload photos
So that we can understand your problem better, you can send us photos of your damaged bike. You can adjust or enlarge the photos after you have uploaded them.