If you have any questions concerning the Smolik recall please contact us at

rueckruf@canyon.com

For ordering a BikeGuard (shipping container)

versandkarton@canyon.com

Mo.-Fr. 9.00am - 6.00pm
Hotline: 0049 (0)2654 8807 0
Fax: 0049 (0)2654 8807 222

It is not possible to exchange the fork immediately. You will receive the bike back by mail (free of shipping expenses) after the fork has been changed. Please do not forget to bring the customers' adress stickers including the scancode if you bring your bike to the following address.

Mo.-Fr. 9.00am - 5.30pm
Canyon Bicycles GmbH
Carl-Zeiss-Strasse 13
56751 Polch
Germany