FAQ & Support Articles

Payments for Canadian orders will be made in Canadian Dollars (CAD). All prices on our website are net prices in CAD.

As a Canadian customer, you can pay via credit card, pre-payment, or Splitit. You can find out more about the individual payment methods here.

1) Estimated Sales Tax on Bike
All prices displayed on our website in CAD, are exclusive sales tax (GST, PST, HST). Sales tax calculation is depending on your location of residency and based on the price of goods, plus shipping and packaging and including import duties. At check-out you pay the net price to Canyon, but will be informed about the estimated sales tax for your bike order, which is due to UPS on delivery of your bike and gear products.

2) Estimated Import Duty on Bike
All bikes imported into the Canadian country are subject to a 13% import duty charge. Duty calculation is based on the price of goods, plus shipping and packaging. Import duty charges for accessories differentiate depending on the product group (see “Estimated Import Duty on Accessories”). At check-out you pay the net price to Canyon, but will be informed about the estimated import duty charge for your bike order, which is due to UPS on delivery of your bike and gear products.

3) Estimated Import Duty on Gear
All prices for gear products on our website in CAD, are exclusive local Canadian sales tax and import duties. Sales tax calculation is depending on your location of residency and based on the price of goods, plus shipping and packaging and including import duties. At check-out you pay the net price to Canyon, additional import duty charges and local sales tax are due to UPS on delivery. See the table below for more information on import duty rates for different product groups.

Product Group // Import Duty Rate
Pedals 0.00%
Bottle Cage 0.00%
Fender-Set 0.00%
Tubes 0.00%
Derailleur Hanger 0.00%
Service Parts 0.00%
Bike Computer 5.50%
Bikestand 6.50%
Bells 6.50%
Chain Lube 6.50%
Bottles 6.50%
Locks 6.50%
Computer Mounts 6.50%
Tools 7.00%
Helmets 8.50%
Caps 12.50%
Shoes 16.00%
Jerseys 18.00%
Socks 18.00%
T-Shirts 18.00%
Bib-Shorts 18.00%
Gloves 18.00%
Neck Tube 18.00%

4) Customs clearance fee
Depending on the products and number of products ordered, a customs clearance fee may be charged. For more information, please contact UPS for bikes and accessories.

5) Estimated charges upon Delivery
At the time of delivery, you will receive an invoice with VAT and customs clearance duties, to be paid directly to UPS.

6) Shipping costs
All bikes are shipped with UPS. Shipping costs are automatically calculated and are visible as soon as you place your bike in the shopping cart. Shipping cost for bikes, frames, and bike cases is C$ 99.00. Cost for accessories is C$ 49.00. Ready-to-ride shipping via Velofix is C$ 199.00.

All bikes are shipped in our Bike Guard, designed to protect your Canyon during shipping. The Bike Guard can be used again, e.g. when taking your bike on vacation. The Bike Guard costs C$ 29.90.

The prices shown on our website are net prices and do not include taxes, import duties, or shipping costs. These vary by province and are payable upon delivery.