Payment & Financing

Important information and tips

• Visa / Master Card

  • You can pay by credit card online and also when buying at the Canyon Showroom in Koblenz. If you order by telephone, we’ll email you a payment link. We accept credit card and debit card payments via Visa and MasterCard. Your credit card details are transmitted via an SSL-encrypted form. If you purchase your bike or accessories online by credit card, the amount will be reserved when you order: your card will only be debited once your items are dispatched. If your bike isn’t in stock you will receive a payment link about 14 days before shipping.
    
    Please ensure your credit card limit, as well as your daily and monthly transaction limit, are sufficient, otherwise, your order will not be successful.

• Prepayment

  • As soon as you place your order, your articles will be reserved. We will then send you an invoice via email containing our bank details. When making your payment, please always provide your customer and order number. After receiving your payment, we’ll pack and dispatch your order as quickly as possible.
    
    Recipient
    Canyon Bicycles GmbH
    Karl-Tesche-Straße 12
    56073 Koblenz
    Germany
    
    Bank: Sparkasse Koblenz
    IBAN DE88 5705 0120 0058 0007 20
    BIC/SWIFT MALADE51KOB

• PayPal

  • You can select PayPal as a payment method at the end of the online ordering process. You will then be automatically redirected to the PayPal website to enter your details. The data transfer is SSL-encrypted. You can pay by PayPal for all the products we offer, and there is no upper limit to the amount you can spend. Please note that we only offer this payment option for PayPal accounts using Euros or British pounds as currency. If you purchase your bike or accessories using PayPal, the amount will be reserved when you order: your account will only be debited once your items are dispatched.
    
    Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful. Additional information

• Klarna. Pay now

  • Buy and pay now through Klarna.

    How to order:

    • Select ‘Klarna: pay now’ at checkout.
    • Select your country and bank.
    • Log in with your online banking details (all data will be transferred encrypted to your bank. You may receive a verification code to confirm the transaction).
    • Klarna will perform a credit check. Only takes a few seconds.
    • After the successful transfer, your order will be processed.
    
    
    
    
    Further information

    Available for in-stock products only.

    Works with online current accounts of almost every bank.

    If Klarna reject your payment, please:

    • Reduce your order amount
    • Choose a different payment method, or
    • Contact Klarna customer service.

• JobRad (bike leasing)

  • Employees of German companies (or self-employed people with a company registered in Germany) can lease their bike via the German JobRad scheme. To do this, the company must be registered with JobRad. You can find further information about bike leasing with the JobRad scheme on the bike leasing page.
    
    Additional information

• Financing

  • The annual percentage rate is 3.9% with repayment periods between 6 and 72 months. Our financing partner is Consors Finanz BNP Paribas. You can also finance all accessories that you order, not just your bike. Please note that the financing is currently only possible for customers in Germany and Austria.
    
    To get financing, select the ‘Financing’ payment method at checkout. You will be forwarded directly to the online application page of our partner, Consors Finanz BNP Paribas. After you have entered your information, the application will be immediately checked directly online. If your application is accepted, you have to confirm your identity (1. over the Internet or 2. in a post office) and sign the contract (1. online via mTAN (SMS), or 2. print out the credit agreement, sign it by hand, and send it in by post). After your credit contract is processed, confirmed and released by us, your order will be send out in accordance with the planned delivery date.

  Conditions and requirements:
  
  
  • You are at least 18 years old
  • Your order has a value between €100 and €15,000
  • You are in employment, and have held your current job for at least 3 months
  • Your employment contract does not end in the next 12 months / Or you are a pensioner with a permanent pension / Or you have been self-employed for at least 12 months
  • You have a regular income of at least €650 net
  • You don’t have a negative credit history
  
  Additional information
  
  

• Cash on delivery

  • Cash on delivery payment is only possible on deliveries to German addresses, and only for orders of a total value up to €3,500. Only payment in cash is supported. Please note that cash on delivery is not possible for the following models: Dude, Speedmax CF SLX, and all e-bikes.

• Payment upon collection at Canyon Showroom

  • Collecting your bike from Canyon Showroom in Koblenz is possible only once you have booked an appointment in advance. No delivery charges are incurred with this method. When collecting your items, you can pay by credit card, EC card, or in cash. These payment methods can also be combined. Please make sure that the daily limit of your credit or debit card (not to be confused with your overdraft limit) covers the amount of your order. To find out your limit, contact your bank. When collecting from the showroom, payment via prepayment is not accepted.