Payment & Financing

Important information and tips

• Credit card

  • You can pay by credit card online and also when buying at the Canyon Showroom in Koblenz. If you order by telephone, we’ll email you a payment link. We accept payment via Visa and MasterCard. Your credit card details are transmitted via an SSL-encrypted form. If you purchase your bike or accessories online by credit card, the amount will be reserved when you order: your card will only be debited once your items are dispatched.
    
    Please ensure that your credit limit is sufficient, otherwise your order will not be successful.
    
    For all credit card payments, data is exchanged using the 3D Secure 2 authentication procedure. Was your payment declined? Find more information in the FAQs.

• Prepayment

  • As soon as you place your order, your articles will be reserved. We will then send you an invoice via email containing our bank details. For items in stock, you will receive the invoice soon after making your order. For items with a later availability date, you will receive the invoice 14 days before your order’s planned shipping date. When making your payment, please always provide your customer and order number. After receiving your payment, we’ll pack and dispatch your order as quickly as possible.
    
    Sparkasse Koblenz
    BLZ 57050120
    Konto-Nr. 58000720
    IBAN DE 88 57050120 0058000720
    BIC MALADE51KOB

• PayPal

  • You can select PayPal as a payment method at the end of the online ordering process. You will then be automatically redirected to the PayPal website to enter your details. The data transfer is SSL-encrypted. You can pay by PayPal for all the products we offer, and there is no upper limit to the amount you can spend. Please note that we only offer this payment option for PayPal accounts using Euros or British pounds as currency. If you purchase your bike or accessories using PayPal, the amount will be reserved when you order: your account will only be debited once your items are dispatched.
    
    Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful. Additional information

• JobRad (bike leasing)

  • Employees of German companies (or self-employed people with a company registered in Germany) can lease their bike via the German JobRad scheme. To do this, the company must be registered with JobRad. You can find further information about bike leasing with the JobRad scheme on the bike leasing page.
    
    Additional information

• Financing

  • The annual percentage rate is 3.9% with repayment periods between 6 and 72 months. Our financing partner is Consors Finanz BNP Paribas. You can also finance all accessories that you order, not just your bike. Please note that the financing is currently only possible for customers in Germany and Austria.
    
    To get financing, select the ‘Financing’ payment method at checkout and enter the amount you wish to be financed. You will be forwarded directly to the online application page of our partner, Consors Finanz BNP Paribas. After you have entered your information, the application will be immediately checked directly online. If your application is accepted, you have to confirm your identity (1. over the Internet or 2. in a post office) and sign the contract (1. online via mTAN (SMS), or 2. print out the credit agreement, sign it by hand, and send it in by post). After your credit contract is processed, confirmed and released by us, your order will be send out in accordance with the planned delivery date.

  Conditions and requirements:
  
  
  • You are at least 18 years old
  • Your order has a value between €100 and €15,000
  • You are in employment, and have held your current job for at least 3 months
  • Your employment contract does not end in the next 12 months / Or you are a pensioner with a permanent pension / Or you have been self-employed for at least 12 months
  • You have a regular income of at least €650 net
  • You don’t have a negative credit history
  
  Additional information
  
  

• Cash on delivery

  • Cash on delivery payment is only possible on deliveries to German addresses, and only for orders of a total value up to €3,500. Only payment in cash is supported. Please note that cash on delivery is not possible for the following models: Dude, Speedmax CF SLX, and all e-bikes.

• Payment upon collection at Canyon Showroom

  • Collecting your bike from Canyon Showroom in Koblenz is possible only once you have booked an appointment in advance. No delivery charges are incurred with this method. When collecting your items, you can pay by credit card, EC card, or in cash. These payment methods can also be combined. Please make sure that the daily limit of your credit or debit card (not to be confused with your overdraft limit) covers the amount of your order. To find out your limit, contact your bank. When collecting from the showroom, payment via prepayment is not accepted.