Need help with your bike? Looking for spare parts? More ways to pay

Need help with your bike?

We've got model specifc guides and videos on our self-help pages.

Looking for spare parts?

Look no further! Find your bike's serial number and see all compatible spare parts and upgrades.

More ways to pay

Order your dream Canyon and choose a payment method that works for you.

FAQ & Support Articles

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Order status

All
- Buying Advice + -
  - All
  - Sizes
  - Quality
  - Showroom
  - Bikes & More
- Bike models + -
  - All
  - Road
  - MTB
  - E-Bike
  - Gravel
  - City & Trekking
  - WMN
- Order & Payment + -
  - All
  - Payment Methods
  - Availability
  - Order change & Cancellation request
  - Taxes, Customs & Exports
- Shipping & Pickup + -
  - All
  - Shipping information
  - Order status
  - Bike Guard
  - Showroom pickup
- Technical issues + -
  - All
  - Bike setup
  - Components & Manufacturer information
  - Exploded drawings
  - Inspection, Repair & Conversion
  - Packing the bike
  - Quick Start Guides
  - Recalls & Safety instructions
- Returns & Refunds + -
  - All
  - Return process
  - Right of return
  - Showroom return
- Complaints & claims + -
  - All
  - Guarantee & Warranty
  - Inspection & Repairs
  - Components & Manufacturer information
- About Canyon + -
  - All
  - News
  - Company
  - Direct dispatch
  - Press enquiries
  - Recalls & Safety instructions
  - Showroom

- The estimated delivery dates on our website apply to the time that you opened the page.
  
  If you have already ordered your bike, the date of delivery on your order confirmation applies. If there is a change to the delivery date, we will inform you by email and send you a revised order confirmation.
- All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. A quick tip: on bikes with traditional handlebars with non-integrated stems, you can order a stem with a different length when you buy your bike. To change your bike’s fit, just swap out the stem during assembly.
- You can easily do this yourself right up until shortly before your order is shipped, there are two options:
  
  I have a MyAccount:
  Log in to your MyAccount and click on 'Order history'. There you can change your order directly.
  
  I do not have a MyAccount:
  Without a MyAccount, go to the Canyon order tracking page and enter your order number and email address. Your chosen order will then appear, and you can change it there.
- You can track the status of your order using our tracking system.

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I ordered my bike a while ago. The current delivery date on the website does not match my order confirmation. Does the new delivery date also apply to me?