Buy at canyon

9 REASONS TO BUY FROM CANYON

  • best price
    THE BEST BIKE AT THE BEST PRICE

    Canyon offers direct sales. There are no middlemen. This keeps prices low for you, the customer.

  • best price
    DIRECT SALES DIRECT CUSTOMER CONTACT

    We both developed and built your bike. We know every little detail about your bike and can assist you no matter what the problem.

  • warranty
    6 YEAR WARRANTY, 30 DAY RIGHT OF RETURN

    That's our 100% quality promise! Nevertheless, we check every frame and fork in our own CT scanner.

  • technology
    CANYON, THE TECHNOLOGY PIONEER

    Over 200 Canyon innovations characterise our bikes. Many of these are used today as standards on the pro racing scene.

  • service
    SERVICE IN YOUR OWN LANGUAGE

    Technical support, repair instructions, online service orders, consultation on choosing the correct frame size, manuals in the Service Section.

  • bikeguard
    SECURE DELIVERY IN THE CANYON BIKE GUARD

    We have developed an additional box so that your bike reaches you in perfect condition.

  • number one
    CANYON IS THE NUMBER 1

    Top places in reader surveys and design awards. Every single rider motivates us to become even better.

  • pro supplier
    CANYON IS A PRO-SUPPLIER

    International top teams and riders win the world's biggest races and contests on Canyon bikes. We are proud of our committment to the top level of our sport.

  • pro supplier
    We’re In Control

    Our business model gives us the advantage of knowing exactly where our products come from, how they are made and what they are capable of. Canyon products are exclusively available at Canyon.com, so you can trust the quality you are getting.

SHIPMENT

SHIPMENT

We ship via FedEx according to our current shipment and delivery options. Any missing items will be delivered to you subsequently and free of charge. All our packages are fully insured during transport.

We ship your new bike exclusively in our Bike Guard. This special box was developed to ensure safe transport of your bike so that it reaches you in perfect condition.

Please keep your Bike Guard for at least 30 days in case you need to return the bike. You can use it again in the future for safe transport of your bike when you travel.

Canyon offers a convenient Mobile Bike Shop experience through velofix to have your Canyon bike delivered to your home or office. The goal is to offer a convenient premium service that gives you more time to do what you love…RIDE!

What does shipment cost to:

  • shipping of bicycle accessories: US$6.00
  • shipping of bicycles: US$100.00
  • shipping of bike frames or bike cases: US$40.00

Methods of payment

credit card
credit card

We accept American Express, VISA and MasterCard. Your payment is secure with SSL encryption.

pay pal
Paypal

You can also pay using Paypal. Payment is SSL encrypted.

YOUR ADVANTAGE WITH DIRECT SALES

30 days right of return

CANYON develops and builds your bike - and then sends it directly to you, the customer. All this without any wholesalers or retail outlets. We can therefore offer the best bike at the best possible price!

We are also always on hand for you both before and after you have completed your purchase. Nobody knows more about our bikes than we do ourselves.

We don't make any compromises with regard to design and innovative technology. On the contrary, our position as a pioneer in innovative technology is backed up by a series of test victories and design awards for our great bikes.

ORDER COMPLETE - WHAT HAPPENS NEXT?

confirmation

After you have placed your order, you will receive confirmation via e-mail. As soon as your order has been cleared by our Service Center, you will receive a binding order confirmation from us via e-mail.

preparation

Your order will now be processed. We put together all the relevant parts and accessories and prepare your bike (subject to availability) for shipment. As soon as your bike is ready for shipping, you will be informed.

payment

Depending on the method of payment we wait for confirmation of your financing or payment before we ship your bike to you. If you are paying by credit card, Paypal or cash on delivery we ship as soon as your bike is ready.

WARRANTY

six years warranty
30 days right of return

We hope that everything is o.k with your new bike and you are delighted with it for many years. If you are not entirely satisfied you may send all unused articles back to us within 30 days without any quibble. We grant a 6 year warranty on all our frames as well as road bike and triathlon forks. For more information, please check our Warranty Information.

Do you need help with your new bike? If so, please get in touch with us:
CONTACT

We have special forms for some of our most important services. These enable you to receive fast and competent assistance from us.