Dec 19, 2020
Canyon // News & Stories

Order Update: Current Shipment Status

Dec 19, 2020

The UK left the EU on 31st December 2020 but we’ve taken steps to avoid delays to your orders. Continue reading to find out how these updates may affect you.

Order Update: Current Shipment Status Find out how your order may be affected

Changes to the ordering and shipment process

The UK’s Brexit transition period ended on 31st December, so we’ve put extra processes in place to ensure your bike can be ordered and shipped without any issues. We're proud to announce that shipping of conventional bikes with resume on 16th January. We hope to be closer to a solution for shipping e-bikes very soon.

As usual, once you have placed your order, you will receive confirmation by email. As soon as we’re able to ship your order, we will again notify you by email along with payment details.

Duties and tariffs

All duties and handling fees are included in the price of your bike which means you’ll never have to pay any hidden fees when your bike arrives on British soil. Canyon will handle all customs and import documentation further easing the process for you and getting you riding as soon as possible.

E-Bikes are affected due to the battery’s classification of dangerous goods as well as the heavier weight and increased dimensions of the box. We will keep you updated on the progress in our FAQs.

Impact on Northern Ireland

We regret that orders and shipments from our valued customers in Northern Ireland continune to be affected. We are working hard to implement processes that will enable you to order your new bike as soon as possible. Updates about this can be found in our FAQs and in the meantime, deliveries to Ireland and Great Britain are still possible.

Here to help

Our dedicated UK customer service team are on standby to take your questions throughout this transitional period, so please feel free to reach out using our live chat feature or browse our FAQs. The team will also be taking care of all aftersales care including guarantee and warranty related queries as well as crash replacement and servicing. We continually strive to offer the best service levels in-house within the UK and we look forward to seeing you out on your new bike as soon as possible.

By subscribing to our newsletter, you are agreeing to our Data Protection Statement .

Related articles

  • Buying your first mountain bike

    Which mountain bike is best for beginners? Glad you asked! As our range of mountain bikes expands, we’ve found that there’s something for everyone no matter your ability, riding style or budget.

    Dec 8, 2020

  • New Canyon Commuter 2021

    Futureproof - Canyon launch overhauled Commuter for 2021.

    Dec 22, 2020

  • Gravel Gear Guide: Autumn and Winter Essentials

    The nights are drawing in, the mercury is dipping but your appetite for gravel riding is on the up. So what do you need?

    Nov 23, 2020

  • Beginner’s Guide to Triathlon

    Three sports all part of one event is as exciting as it is challenging but with a little help from the experts, you’ll be well on your way to smashing PRs, increasing your distances and perhaps even tackling an Ironman one day.

    Nov 17, 2020

2 days: free Shipping on selected bikes & gear