Inspection & Repair
Do you want to send your bike in for an inspection? Does your bike require repair after the warranty or guarantee has ended? Does your bike require replacement of worn parts or need maintenance work?
-
Canyon Factory Service - Koblenz
In our service centre and workshop in Koblenz we look back on decades of experience. Whether in customer service or in the workshop, all our colleagues are continuously trained. Just as in the development department, our mechanics in the workshop also work with the same standards and special tools from Canyon. This way we can always guarantee you the best technical service.
-
Canyon Service Partners
To ensure that you have access to the best service for your canyon bike everywhere, we are constantly expanding our range of services and the selection of our service partners. At each of our service partners, professional bike mechanics are available to you with all technical Canyon services and an extensive spare parts portfolio. Whether maintenance or repair, you can avail of these services in your area.
Canyon Factory Service - Koblenz
-
First inspection (up to 6 months after purchase date £50, later see annual inspection)
-
Annual inspection - for more information, see below
-
Servicing of suspension parts (can be added to every service order at an additional charge; £110 - £129) - for more information, see below
-
You can request further services via the contact form
-
Annual inspections
-
Road bikes (including Roadlite) £130
-
Urban £130
-
Hardtail mountain bikes (including Pathlite) £130
-
Full-suspension mountain bikes £160
-
Speedmax £160
-
Complete the Inspection & repair contact form. Remember to state a maximum cost for additional work that may be required. After you submit the form, we will send you a shipping label (for customers in Germany) or arrange the return with UPS (for customers outside Germany).
-
Pack your bike carefully, preferably in the Canyon Bike Guard, and attach the returns label to the box.
-
Send your bike back to us by mail.
-
Our expert mechanics will inspect and service your bike. If we find any damage that would result in the repairs exceeding the maximum additional costs you specified in step 1, we will contact you.
-
As soon as we’ve carried out all necessary servicing and repairs, we will return your bike to you immediately, with a service report and invoice enclosed.
-
Servicing of suspension parts and dropper posts
