We ship via Deutsche Post (DHL) and UPS according to our current shipment and delivery conditions. Within the EU, any missing articles will of course be delivered to you subsequently and free of charge. For outside the EU we will contact you before shipping to inform you about the additional shipping expenses. All our packages are fully insured during transport.
We ship your new bike exclusively in our BIKEGUARD. This special box was developed to ensure safe transport of your bike so that it reaches you in perfect condition.
Please keep your BIKEGUARD. You can use it again in the future, for example when you send in your bike to us for a service or for safe transport of your bike when you travel.
What does shipment cost to:
- shipping of bicycle accessories: €3.95
- shipping of bicycles: €17.95
- + Bikeguard €16.90
- shipping of bike frames or bike cases: €14.99
Our forwarding agents:
You can also pick up your bike in person from Canyon.Home in Koblenz, Germany. If you select this option, you pay no extra delivery costs. As soon as your bike is ready we will send you a link to our online appointment planner so you can arrange a pick-up time that suits you. When you come to your appointment, your bike will be ready and waiting and we will also give you a full rundown of all its features.
Legal guidelines for Swiss visitors:
Since 1 September 2010 we are not permitted to deliver bikes and accessories under the CANYON brand name to Switzerland due to trademark protection laws. Therefore we offer bikes and accessories exclusively for the Swiss market on our Swiss website www.purecycling.ch. These products are identical to those sold outside Switzerland by Canyon Bicycles GmbH under the CANYON brand name. If you have any further queries, please contact our Information and Order Hotline on the toll free number 0800-564731.