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Support Articles
Order change & Cancellation request
-
All
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
-
-
Support Articles
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Once an order is placed, we are not able to edit order information. If a delivery address needs to be updated, this may be requested with FedEx, our lone shipper.
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All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. This applies to stems, handlebars, cockpits, seatposts, cranksets and crank lengths, wheelsets, etc.
For Canyon engineered stems, handlebars, cockpits, and seatposts, please see the Gear section of our website for aftermarket purchase. Any non-Canyon parts may be purchased from a non-Canyon supplier.
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