FAQ & Support Articles

All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. This applies to stems, handlebars, cockpits, seatposts, cranksets and crank lengths, wheelsets, etc.

For Canyon engineered stems, handlebars, cockpits, and seatposts, please see the Gear section of our website for aftermarket purchase. Any non-Canyon parts may be purchased from a non-Canyon supplier.

Once an order is placed, we are not able to edit order information. If a delivery address needs to be updated, this may be requested with FedEx, our lone shipper.

You can track the status of your order using our tracking system.