As pioneers of the direct-to-consumer distribution model, Canyon has demonstrated for years that riders worldwide can expect the highest levels of service and quality when purchasing online. From opening their Bike Guard, they merely undertake a series of straightforward steps to assemble their new Canyon to make it ready-to-ride within just 15 minutes.

Canyon Service by velofix, North America’s largest fleet of mobile bike shops, is an alternate white-glove option available for customers who desire additional personal assistance. A velofix professional technician comes directly to your home or office at the date and time you prefer to deliver the bike, build it up, conduct a basic bike fit, and service your bike in a fully equipped mobile bike shop.

If you wish to select this additional service, all you have to do is select velofix as your delivery option at the checkout. For warranty requests, please contact the Canyon Service Team separately.

Although velofix has significant coverage across North America, not all regions are currently serviceable. However, as velofix continues to rapidly expand, it may not be long before this service is available in your area.

If you cannot choose velofix delivery at checkout, it means that velofix is currently not available in your area.

Velofix is a mobile bike shop where the bike shop and a professionally certified technician come to you. Although the steps required to assemble your new bike from the Canyon Bike Guard are straightforward, we understand that some customers do not feel confident or prefer to receive assistance in the process.

Velofix will come to your home or office at the time and date you choose. You can select if you want to have the bike pre-built or if the technician should assemble the bike with you upon arrival. The technician will give you a tutorial on all of the bike’s features and finish off the assembly with a saddle height and reach adjustment, and suspension set up where applicable. velofix has a network of certified technicians who are committed to making sure you are completely satisfied with your bike.

With velofix you have all the benefits of buying direct and having a personal bike delivery and setup service turn up right in your driveway.

1. Once you have completed the order for your new bike, you will receive an order confirmation and an email, outlining the next steps.
2. Your bike will be shipped to a secure velofix delivery center, instead of directly to you.
3. Once the bike is on its way, a velofix agent will contact you to confirm a date and time for its delivery. You get to choose, based on real time availability, when and where velofix will deliver your bike.
4. The technician will arrive at your doorstep with your new Canyon bike.
5. The velofix Mobile Bike Shop is fully kitted out with Wi-Fi, a flat-screen TV, coffee machine and much more. Make yourself comfortable while your certified technician walks you through everything you need to know about your new bike.
6. Once your bike is assembled and set up, you can go for a quick test ride to ensure everything is to your liking.
7. The technician will only depart once you are completely satisfied. If, for whatever reason, you chose that you do not want to keep the bike, velofix will assist Canyon in facilitating the return.

Please contact the Canyon Customer Service Team and complete our Warranty Contact Form. We will address the situation and help find a solution. This solution may include velofix when applicable.

No, in case of warranties please contact the Canyon Customer Service Team directly who will assess the situation and help find a solution.

Call us at 1(833) CANYON1 (226-9661) (Monday to Friday 7.00am – 5.00pm (PT)) or email us at us@canyon.com if you have any questions or remarks.