While our goal is to ensure that that every Canyon owner falls in love with their bike at first sight, we understand that sometimes our customers may need to return their Canyon. We want to make this process as easy as possible.

30 Day Home Trial

30 Day Home Trial

All brand-new Canyon bikes come with our industry leading 30 Day Home Trial. We encourage you to assemble, fit, and use your new bike in order to ensure that your new Canyon exceeds your expectations. Original owners may return their bike for a full refund at any point during the first 30 days of ownership provided the bike is returned in like-new condition. Bikes returned with visible, and/or significant signs of wear may be subject to a restocking fee.

6 steps to return your order
  • Log in


    To initiate your return, log in via your MyAccount or go to the order tracking area. Go to your order history and click on the order you wish to return. In the Order Tracking area, please enter your order number and your e-mail address.
  • Fill in


    Now click on the return button and fill in all fields on the following page. This makes the return process easier for you and us and makes it much faster. Select or fill in the fields:

    – The items to be returned in the order
    – The number of articles
    – The reason for returning the product/s
    – In case of a defect, additional description is required
  • Submit


    When you have filled out everything, send us your return request. We have now received your returns application.
  • Prepare return shipment


    From here on we take over and check your data. If we have any questions about your return, a service employee will contact you and go through any questions with you.
    Afterwards, or if all your return details are sufficient and correct, you will be emailed a return label.
  • Return


    Now attach the return label to the package or Bikeguard and follow the further instructions in the e-mail.
  • Processing and refunds


    As soon as your shipment arrives, we'll let you know. The shipment will then be checked for the consistency of the data provided. If everything is correct, you will be refunded the full amount for the specified items as quickly as possible using the payment data provided or entered and your return is complete. Please note that from shipment to refund, the return process may take up to 30 days. Should we find out during the examination of your return that one of the items registered for the return is missing or damaged, we will contact you again.


Do you have questions about a return already registered? Then use our contact form here.

Please note:
  • If your bike was already damaged when you received it, please report the damage, providing images, using the Warranty and Guarantee form. Get further information here.
  • E-bike return: It is particularly important to register the return of your e-bike. The shipment must be registered as dangerous goods. We take care of this. Get further information here.
  • You can find important information and general hints for your e-bike battery return here
  • Our reboxing videos demonstrate how to securely pack your bike into the Bike Guard (see below).
  • You want to exchange your bike or order a new one directly? A 1 to 1 exchange is not possible. The return of your current order is completely detached from a new order and you will be refunded the amount paid via the chosen payment method. Meanwhile, you can, of course, place a new order. Our model finder will help you in browsing through our models. Continue to the model finder.
  • All fees associated with the Velofix bike assembly are nonrefundable.

Restocking Fee

Product(s) expressing significant signs of use, wear, or visible damage, may be subject to a restocking fee. Depending on the severity of damage to the bicycle, Canyon may charge up to 18% of the stated MSRP of the product. The restocking fee will be deducted from the final refund amount. If a restocking fee is assessed, customers will have the option of repossessing their returned bike at the cost of shipping.

Review the Terms & Conditions

The following images are examples of significant signs of use, wear, and visible damage that will result in a restocking fee.

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